Cyber Security

At Houston Bank & Trust, your safety and security is paramount. We take the trust you’ve placed in us very seriously. We are committed to safeguarding your personal information. Houston Bank & Trust will never call, text or email you requesting bank account information, account numbers, usernames, passwords or other confidential information.

We conduct regular testing to identify and quickly resolve any perceived threats. In addition, we require and provide frequent and ongoing information security training for our employees to help ensure team members are following best practices, policies and procedures to keep you and your finances safe.

At Houston Bank & Trust, we are proud to offer you:

• Debit cards with EMV chip technology.
• Secure mobile and online banking login.
• Ability to immediately freeze your card via our app, online banking or telephone banking if your card is lost or stolen.

Steps you can take to protect yourself

• Protect your personal information. Never give out your birthdate, Social Security Number, usernames or passwords.
• Monitor your accounts regularly.
• Avoid public WiFi for financial transactions.
• Strengthen passwords, and use different passwords for each website or app.
• Use biometric access tools such as fingerprint or facial recognition when possible.
• Research applications before downloading them, and only download financial apps from official sources such as the Apple App Store or Google Play.
• Be cautious when apps request extensive permissions, especially after installation.
• Report lost or stolen cards immediately.
• Shred personal documents with confidential information.
• Ensure firewalls and antivirus software is installed on your computer.
• Enable multifactor authentication.
• Do not open or click links in suspicious emails.
• Avoid clicking on unsolicited links, even if they appear legitimate.

What to do if you suspect fraud

• Contact us immediately if you suspect an unauthorized debit or charge.
• Contact us immediately if your card or PIN was lost or stolen.
• Change your password, PIN and other login information.
• If you gave a scammer your Social Security Number, visit https://identitytheft.gov/(Opens in a new Window) to see what steps you should take and how to monitor your credit.